FAQ's
Frequently Asked Questions — Al‑Hareeb Beauty
What is the status of my order?
After you place an order, we’ll send a confirmation email with your order details. When your order ships, you’ll receive a shipping email with a tracking link. You can also view real‑time updates anytime from Order History in your account.
Can I change my order?
We can update orders only before they enter the shipping process. If you need to change items, size, or address, contact our support team immediately via the Contact Us form or Live Chat. We’ll do our best to help.
Do you accept returns and exchanges?
Yes — we offer returns and exchanges to ensure you love your purchase. Conditions:
- Item purchased from our online store;
- Unused, in original packaging with tags;
- Return/exchange request submitted within 7 days of delivery.
Start a return via the Contact Us form or Live Chat and our support team will guide you quickly.
How do I cancel my order?
Please contact us within 72 hours of placing your order to request cancellation. After 72 hours, production or fulfillment may begin and cancellations may not be possible. If we cancel your order, we will issue a full refund.
How can I track my shipment?
Once shipped, you’ll receive an email and SMS (if provided) with a tracking link. Click the link to see live updates from the carrier.
Can I change the delivery address after ordering?
If your order hasn’t shipped yet, we can update the delivery address. Contact us right away via the Contact Us form or Live Chat with your order number and new address.
Is it safe to use my credit/debit card on this site?
Absolutely. We use trusted, PCI‑compliant payment processors and industry‑standard encryption to protect your card data. Your security is a top priority.
What about shipping and delivery?
We offer fast, reliable shipping and careful packaging so your beauty products arrive in perfect condition. Estimated delivery times and shipping costs are shown at checkout. Carrier delays are rare but possible; we’ll keep you informed.
Do you offer price guarantees or promotions?
We strive to offer competitive pricing and frequent promotions tailored for our customers. Sign up for our newsletter to receive exclusive offers and early access to sales.
Need help or have more questions?
Our customer care team is here for you. Contact us via Live Chat, the Contact Us form, or email rj@alhareeb.com We respond quickly and with care — because shopping for beauty should feel effortless and delightful.
Shop with confidence at Al‑Hareeb — premium products, secure checkout, and service that understands women.
